MadeMargin · Android & iOS
Help with MadeMargin
MadeMargin helps handmade sellers calculate costs, choose prices and keep local records. Start with the practical help below, or contact support for a question, bug report or suggestion.
Contact support from the app
- Open MadeMargin → Settings → Privacy & help → Contact Support.
- Enter your email, choose a category and write a subject and message. Your name is optional. Describe what happened and what you expected.
- If useful, choose one JPEG, PNG or WebP image, up to 2 MiB. Review its contents and any embedded metadata before sending.
- Send the request with an internet connection. Keep the reference shown after a successful submission, especially if the app says it could not save the reference.
If an error appears, review the fields, connection and attachment. Follow any retry cooldown shown. Requests are not retried automatically. Pricing remains usable offline even when the support service is unavailable.
What an in-app support request sends
The email, optional name, category, subject, message and any image you deliberately choose are sent to support. App version, operating system/version, device model when available, formatting locale and a random persistent installation UUID are included.
Business records are not attached automatically. Include only information needed for the request; do not send a full business backup unless specifically needed and requested. A selected support image may contain embedded metadata.
The installation UUID and latest support reference are stored securely, separately from business data. Clearing or restoring business data does not remove them or requests already sent. On iOS, secure values may survive reinstallation. Product photos stay local unless you deliberately share them in an export/backup or separately choose one for support.
Practical help
Keep a usable backup before changing devices
Use Settings → Export data to create a MadeMargin JSON backup and save it to a destination you control. Keep the original file safe. PDF reports and CSV spreadsheets are useful exports, but cannot replace a full restore backup.
Use Import backup to choose the JSON file. Review validation and any missing-image warnings before confirming replacement. A local copy of the previous records is created for undoing the restore; it is not a substitute for an independent backup. Exported files outside the app must be managed where you saved them.
Review changed material costs explicitly
Updating a library purchase cost does not silently reprice every saved product. Open the saved product and review its material-cost refresh, choose the changes to apply and save the new calculation.
Check purchase quantity, unit, pack count and currency first. Deleted or incompatible materials may need attention before refreshing. Saved historical sale costs remain distinct from the product’s latest estimate.
Currencies and units are not interchangeable
MadeMargin supports USD, GBP, EUR, CAD and AUD. Changing a currency preference does not convert existing prices. Check the currency on purchases, products and channel fees; sales totals remain separate by currency.
Use compatible measurement units. Centimeters and meters can convert; mass and volume require different information. If a material comes in a pack, verify its piece count instead of treating the pack as one piece.
Troubleshoot without losing your records
Check the inputs, decimal separator, unit and labor mode when a calculation looks unexpected. Distinguish markup from margin, recorded revenue from estimated profit, and saved-product estimates from actual recorded sales. Channel fees are your configurable assumptions.
Before reinstalling or clearing data, make an independent backup if you can. For a reproducible problem, note the steps, expected and actual result. In email, include the app version and Android/iOS version if relevant. Send a focused image rather than unrelated business records.